Sunday 18 May

4 PM – 6 PM Meeting

Committee and Advisory Committee Members Only, Not Open to General Attendees.

6 PM – 8 PM Complimentary Cocktail Reception

& Forum Registration

Sponsored By MasterCard
Attendee Registration
Sponsor Expo

Open Expo

Monday 19 May

Time	Session Descriptions
8.45 – 9:00 AM	Welcome and Committee Introductions, by Noel Kelly
9.00 - 9.15 AM	Forum Opening Master of Ceremonies
9:15 - 10:00 AM	Key Note Speaker Euro Commerce: Xavier Durieu → Download Presentation
10:00 - 10:45 AM	'How to get started' in each European Market DHL Worldwide Express: Carol Neale → Download Presentation
10:45 – 11.00 AM	Morning Coffee Break – Sponsored by EMS Card
11.00 – 12.00 AM (Breakout)	a) PCI Update Visa: Lara Fiorani → Download Presentation OC Group: Pat Clarke → Download Presentation b) Credit Card Processing 101 Barclays: Paul Deeming & First Data: Karen Fox → Download Presentation
12:00 – 12.45 PM	SEPA and Payment Directive Deutsche Bank: Martin Runow → Download Presentation ECB: Ann Borestam → Download Presentation
12.45 – 1.00 PM	DRF US Updates Polly Bauer
1:00 – 2:00 PM	Lunch – Sponsored by Global Collect
2:00 – 2:45 PM	a) Emerging Payment Trends - Web 2.0 AFS: Martin Herlinghaus → Download Presentation b) Debit Debit InterCard: Nicolas Adolph → Download Presentation
2:45 - 3:45 PM	a) Payment Myths, Outliers and Fallacies Real Networks: Ashok Misra → Download Presentation b) eCommerce Transactions Realex Payments: Stephen McDonough → Download Presentation
3:45 - 4:00 PM	Afternoon Coffee Break - Sponsored by RBS
3:45 - 4:00 PM	Alternative Payments - Paypal: Christopher Connan → Download Presentation - Ukash: Martin Prout → Download Presentation - GlobalCollect: Ronald Wallroth → Download Presentation - LUUPAY: Reinhold Sigler → Download Presentation - Moneybookers: Nikolai Riesenkampff → Download Presentation - Paysafecard: Michael Altrichter → Download Presentation - Click and Buy: Eberhard Dollinger → Download Presentation
5:30 - 8:00 PM	Cocktail Reception - Sponsored by AFS
8:00 PM	Open Evening

Tuesday 20 May

Time	Session Descriptions
9:15 – 9:30 AM	Second Day Welcome and Introduction Master of Ceremonies
9:30 – 10:00 AM	Recurring Payments Real Networks: Ashok Misra → Download Presentation
10:00 - 10:30 AM	MasterCard Update: Paul Baker → Download Presentation
10:30 – 10:45 AM	Morning Coffee Break – Sponsored by TW4 Fulfillment
10:45 AM – 11:30 AM	VISA Update including Account Updater Visa: Susan James → Download Presentation CPP: Fiona Sidebottom → Download Presentation
11:30 – 12:15 PM	Card Associations Questions to Susan James (VISA) and Paul Baker (MasterCard)
12:15 - 1:15 PM	Lunch - Sponsored by Chase Paymentech
1:15 - 1:45 PM	Chargeback Best Practices Chase Paymentech: John Shirey → Download Presentation
1:45 - 3:30 PM	Fraud - Merchant Case Studies and Round Table - Trustwave: Andrew Henwood → Download Presentation - Cybersource: Akif Khan → Download Presentation - Kount: Steve Rouse → Download Presentation - 192.com: Tansy Redfern - Ogone: Xavier Thiran → Download Presentation
3:30 - 3:45 PM	Afternoon Coffee Break - Sponsored by First Data
3:45 - 4:15 PM	Conference Recap/ Review, Sponsor thanks, Attendee Feedback etc.
4:15 – 5:00 PM	Merchant Only Meeting and Adjournment

Code of Ethics:

Since its inception, the DRF has provided members with a unique, open forum for networking and education in all aspects of payment acceptance, processing and industry best practices. Our forums allow participants in every category; merchants, acquirers, card companies, processors and service providers to discuss current challenges and opportunities. The successes of our forums are based on the freedom to discuss issues openly in a non-sales environment.

All participants are asked to respect the NO SELLING atmosphere of our forums and refrain from soliciting participants. Attendee lists are provided as just that, and are not to be used for commercial purposes.

Thank you for adhering to this principle.